Pain Relief

Pain disrupts your daily life, whether it strikes suddenly or lingers day after day. Our secure online consultation offers a simple way for our clinical team to assess your symptoms and help you access the right pain relief safely.

How it works

Assessment

Takes roughly 5 Minutes

Answer some questions about your health concerns & symptoms

1

Treatment

We’ll only offer medications that are safe and suitable for you. You choose which one you’d like.

Connect with a provider 100% online, no appointment needed

2

Delivery

Discreet UK Mainland Delivery

Get your medication delivered directly, if prescribed

3

What is pain?

Pain is your body’s way of sending a warning signal to your brain. It happens when tissue is damaged, joints become inflamed, or nerves misfire. Pain can be acute, striking suddenly after an injury, or chronic, lingering for months or even years.

Pain can start at any age. Some people experience it after a sudden physical strain, while others develop long-term aches as their bodies change over time.

Symptoms of pain

Pain symptoms can come and go, and they vary greatly in severity. Common symptoms include a dull, heavy ache, a sharp stabbing sensation, a burning feeling, or deep joint stiffness that makes it hard to move.

Sometimes, pain can signal a deeper emergency. If you experience sudden, severe pain, or if your pain is accompanied by numbness, weakness, a high fever, or a loss of bowel or bladder control, you should seek urgent medical help straight away.

What causes pain?

The exact cause of pain isn’t always clear without a clinical review, but it often stems from physical trauma, nerve damage, or underlying conditions like osteoarthritis. Symptoms are commonly triggered by the physical demands of your daily life.

Common pain triggers include lifting heavy objects, poor posture, sudden twisting movements, repetitive strain at work, or general wear and tear on your joints.

Managing pain and using pain relief

While some chronic pain has no simple cure, most people can manage it well with the right treatment and routine. A key part of pain management is using the right medications correctly and having regular clinical reviews to ensure the treatment still fits your needs.

Most pain treatment plans rely on different types of medication depending on the root cause of your discomfort:

  • Anti-inflammatory medications (like naproxen or ibuprofen) are used to reduce swelling and ease the ache in irritated joints and muscles.
  • Targeted painkillers and nerve treatments are used when symptoms flare up, helping to block sharp pain signals from reaching your brain so you can move comfortably again.

*Subject to pharmacist approval.

To start treatment, you’ll complete a short online consultation so our pharmacists can understand your needs. A pharmacist will review your answers and confirm if treatment is suitable.

If approved, you can request ongoing supplies through follow-up online check-ins. We review each request to make sure the medicine remains safe and appropriate for you.

What is the online clinic?

The online clinic lets you request prescription treatments through a secure online consultation. A clinician reviews your information and decides if treatment is suitable.

How does the online consultation work?

You complete a short questionnaire about your health, symptoms, and any medicines you take. There’s no live appointment. A clinician reviews your answers and follows up if needed.

Do I need to speak to someone on a call or video?

No. The service is asynchronous, meaning your consultation is reviewed without a live call. This lets you complete it at a time that suits you.

Who reviews my consultation?

Your consultation is reviewed by a qualified pharmacist following clinical guidelines.

How long does it take to get a decision?

Review times can vary. You’ll be contacted if more information is needed or once a decision has been made.

Will I always receive treatment?

No. Treatment is only supplied if it’s safe and appropriate. If it’s not suitable, you’ll be advised on next steps.

How do I receive my treatment?

If approved, your prescription treatment will be delivered to your address in discreet packaging.