Acne & Rosacea

Acne and rosacea are common skin conditions and can often be managed with the right treatment.

How it works

Assessment

Takes roughly 5 Minutes

Answer some questions about your health concerns & symptoms

1

Treatment

We’ll only offer medications that are safe and suitable for you. You choose which one you’d like.

Connect with a provider 100% online, no appointment needed

2

Delivery

Discreet UK Mainland Delivery

Get your medication delivered directly, if prescribed

3

What is acne?

Acne is a common skin condition that affects the oil glands and hair follicles in the skin. It causes spots, blocked pores, and inflammation, and can range from mild to more severe forms.

Acne most often appears on the face, but it can also affect the back, chest, shoulders, and neck. It affects teenagers and adults and is one of the most common reasons people seek skin treatment.

What causes acne?

Acne develops when pores become blocked with excess oil, dead skin cells, and bacteria.

Hormonal changes play a major role. During puberty, menstrual cycles, pregnancy, or hormonal conditions, the body can produce more oil than usual. This extra oil can clog pores.

Bacteria that naturally live on the skin can then multiply inside blocked pores, leading to redness, swelling, and spots. Other factors that can worsen acne include stress, certain medicines, oily or pore-blocking skincare products, and touching or picking the skin.

Different types of acne

Acne doesn’t look the same for everyone. You may experience one or more types at the same time.

Blackheads are open pores that appear dark because the oil is exposed to air.

Whiteheads are blocked pores under the skin.

Papules are small red bumps that may feel sore.

Pustules are red spots with a white or yellow centre.

Nodules are larger, firm, and often painful lumps deeper in the skin.

Cystic acne causes large, boil-like cysts and carries a higher risk of scarring.

Symptoms of acne

Common acne symptoms include spots, oily or shiny skin, redness, and tenderness. Some people experience itching, discomfort, or pain, especially with deeper spots.

Acne can affect confidence and self-esteem, particularly if it’s persistent or leaves marks or scars.

*Subject to pharmacist approval.

To start treatment, you’ll complete a short online consultation so our pharmacists can understand your needs. A pharmacist will review your answers and confirm if treatment is suitable.

If approved, you can request ongoing supplies through follow-up online check-ins. We review each request to make sure the medicine remains safe and appropriate for you.

What is the online clinic?

The online clinic lets you request prescription treatments through a secure online consultation. A clinician reviews your information and decides if treatment is suitable.

How does the online consultation work?

You complete a short questionnaire about your health, symptoms, and any medicines you take. There’s no live appointment. A clinician reviews your answers and follows up if needed.

Do I need to speak to someone on a call or video?

No. The service is asynchronous, meaning your consultation is reviewed without a live call. This lets you complete it at a time that suits you.

Who reviews my consultation?

Your consultation is reviewed by a qualified pharmacist following clinical guidelines.

How long does it take to get a decision?

Review times can vary. You’ll be contacted if more information is needed or once a decision has been made.

Will I always receive treatment?

No. Treatment is only supplied if it’s safe and appropriate. If it’s not suitable, you’ll be advised on next steps.

How do I receive my treatment?

If approved, your prescription treatment will be delivered to your address in discreet packaging.