Terms of service

1. Acceptance of terms

Welcome to Nashi Pharmacy. By accessing or using our website, services, or online clinic, you agree to these Terms and Conditions. If you do not agree, do not use this website or our services.

These terms apply to all users, including customers, patients and visitors.

2. About us

This website is operated by Nashi Pharmacy, a UK community pharmacy regulated by the General Pharmaceutical Council (GPhC), and operating in line with UK medicines legislation and MHRA guidance.

Our website is hosted on Shopify, which provides the e-commerce platform for non-medicinal products and pharmacy-related services.

3. Use of the website

You must use this website lawfully and responsibly. You agree not to misuse the site, disrupt how it runs, or attempt unauthorised access to systems or data.

You must not submit false or misleading information, especially within medical or consultation forms.

4. Accounts and registration

Some services may require an account or personal information. You are responsible for making sure all details you provide are accurate, complete and up to date.

You are responsible for keeping your login details secure and for all activity carried out under your account.

5. Pharmacy and clinical services

Nashi Pharmacy provides access to pharmacy services, NHS services and private clinical services, including online consultations.

All clinical services are subject to:

  • Completion of an appropriate consultation
  • Review by a qualified clinician or pharmacist
  • Clinical suitability and professional judgement

We may refuse to supply medicines or services where it is not clinically appropriate, where information is missing or incorrect, or where legal or regulatory requirements are not met.

Use of our services does not replace emergency medical care. In an emergency, contact your GP, NHS 111, or 999 as appropriate.

6. Medicines and prescriptions

All medicines supplied are regulated under UK law.

Prescription Only Medicines (POM), Pharmacy medicines (P) and General Sale List medicines (GSL) are supplied in line with MHRA and GPhC requirements.

Medicines are supplied only after appropriate clinical review. We may decline supply, even if requested, if it is not clinically appropriate.

Delivery and receipt of POMs: Where we supply Prescription Only Medicines (POMs) for delivery, they must be delivered to the registered address and signed for by the patient or their designated carer. We may delay or cancel dispatch if these conditions cannot be met.

7. Information on the website

Website content is for general guidance only and does not give medical advice. Do not rely on it as a substitute for professional advice, diagnosis, or treatment.

We take reasonable steps to keep content accurate and up to date, but we cannot guarantee it is complete or error free at all times.

8. Prices and availability

Prices for products and services may change without notice. Availability of medicines and services depends on clinical suitability and stock.

We may modify or discontinue any service or product at any time.

9. Orders, billing and payment

We may refuse or cancel orders at our discretion, including where we spot misuse, fraud, or regulatory concerns.

You agree to provide accurate billing and payment information. Payment methods available will be shown at checkout.

10. Returns and refunds

Returns and refunds are governed by our Returns and Refunds Policy.

Medicines cannot be returned once supplied, in line with UK medicines regulations.

11. Third-party services and links

Our website may link to third-party websites or tools. We are not responsible for their content, policies, or practices.

You use third-party services at your own risk.

12. Prohibited use

You must not use this website to:

  • Break any UK law or regulation
  • Misuse pharmacy or clinical services
  • Submit false medical information
  • Upload malicious code
  • Harass, abuse, or harm others
  • Infringe intellectual property rights

We may suspend or terminate access where we identify misuse.

13. Intellectual property

All content, branding, logos and materials on this website belong to Nashi Pharmacy or its licensors. You must not copy, reproduce, or distribute content without written permission.

14. Limitation of liability

To the fullest extent permitted by UK law, Nashi Pharmacy is not liable for indirect or consequential loss arising from use of this website or services.

Nothing in these terms limits liability where it cannot be excluded by law.

15. Indemnity

You agree to indemnify Nashi Pharmacy against claims arising from misuse of the website, breach of these terms, or submission of inaccurate information.

16. Termination

We may suspend or terminate access to the website or services at any time if these terms are breached or if we suspect misuse.

17. Changes to these terms

We may update these Terms and Conditions at any time. The latest version will always appear on this page. If you keep using the website, you accept the updated terms.

18. Governing law

These Terms and Conditions are governed by the laws of England and Wales, and UK courts have exclusive jurisdiction.

19. Contact us

If you have questions about these Terms and Conditions, contact:

Nashi Pharmacy
Email: info@nashipharmacy.net