Acid Reflux

Acid reflux is common and can be uncomfortable if it keeps coming back. Our online consultation offers a simple way to check your symptoms and access treatment.

How it works

Assessment

Takes roughly 5 Minutes

Answer some questions about your health concerns & symptoms

1

Treatment

We’ll only offer medications that are safe and suitable for you. You choose which one you’d like.

Connect with a provider 100% online, no appointment needed

2

Delivery

Discreet UK Mainland Delivery

Get your medication delivered directly, if prescribed

3

Acid reflux, heartburn and indigestion explained

Acid reflux happens when stomach acid flows back up into the oesophagus. This can irritate the lining of the throat and chest. The most well-known symptom is heartburn, but not everyone with acid reflux experiences a burning sensation.

Indigestion, also known as dyspepsia, is discomfort or pain in the upper part of the stomach, often after eating. It’s very common and usually not serious. For many people, symptoms can improve with lifestyle changes or treatment.

Heartburn is a burning feeling in the chest or throat, often after meals or when lying down. It’s a symptom of acid reflux. When heartburn or reflux symptoms happen regularly, it may be diagnosed as gastro-oesophageal reflux disease (GORD).

Symptoms of acid reflux, heartburn and indigestion

Acid reflux and GORD can cause a range of symptoms, including a burning feeling in the chest, a sour or bitter taste in the mouth, and discomfort behind the breastbone. Some people also experience a persistent cough, a hoarse voice, bad breath, bloating, or nausea.

Symptoms often feel worse after eating, when bending over, or when lying down.

Indigestion symptoms usually appear after food or drink and can include a feeling of fullness, bloating, upper stomach discomfort, burping, nausea, or bringing up bitter-tasting fluid.

If you have ongoing stomach pain, back pain, or symptoms lasting more than three weeks despite self-care or treatment, you should speak to your GP for advice.

What causes acid reflux, heartburn and indigestion?

These conditions share many common triggers.

Certain foods and drinks can relax the muscle that keeps stomach acid in place. Common triggers include coffee, chocolate, tomatoes, alcohol, fizzy drinks, and fatty or spicy foods.

Being overweight can increase pressure on the stomach, making reflux more likely. Smoking can weaken the valve at the base of the oesophagus. Pregnancy can also increase reflux due to hormonal changes and pressure on the stomach.

Other causes include stress and anxiety, overeating, eating large meals, a hiatus hernia, and infection with H. pylori bacteria.

Understanding your personal triggers can help you manage symptoms more effectively.

Managing acid reflux, heartburn and indigestion at home

Many people find relief with simple lifestyle changes.

Reducing tea, coffee, alcohol, and fizzy drinks can help. Eating smaller meals more often and avoiding heavy or late-night meals can ease pressure on the stomach.

Try not to eat within three to four hours of going to bed. Avoid rich, fatty, or spicy foods if they trigger symptoms. Wearing loose clothing around the waist can also help.

If symptoms bother you at night, raising the head of your bed by around 10 to 20 cm can reduce reflux. Extra pillows are less effective and can sometimes make symptoms worse.

If you smoke, stopping can significantly improve digestive symptoms. Your pharmacist or GP can offer support if you need help quitting.

When to seek treatment

If lifestyle changes aren’t enough, acid reflux treatment may help manage symptoms. This can include medicines that reduce stomach acid or protect the stomach lining.

If symptoms are severe, persistent, or associated with difficulty swallowing, unexplained weight loss, or ongoing pain, you should seek urgent medical advice from your GP.

*Subject to pharmacist approval.

To start treatment, you’ll complete a short online consultation so our pharmacists can understand your needs. A pharmacist will review your answers and confirm if treatment is suitable.

If approved, you can request ongoing supplies through follow-up online check-ins. We review each request to make sure the medicine remains safe and appropriate for you.

What is the online clinic?

The online clinic lets you request prescription treatments through a secure online consultation. A clinician reviews your information and decides if treatment is suitable.

How does the online consultation work?

You complete a short questionnaire about your health, symptoms, and any medicines you take. There’s no live appointment. A clinician reviews your answers and follows up if needed.

Do I need to speak to someone on a call or video?

No. The service is asynchronous, meaning your consultation is reviewed without a live call. This lets you complete it at a time that suits you.

Who reviews my consultation?

Your consultation is reviewed by a qualified pharmacist following clinical guidelines.

How long does it take to get a decision?

Review times can vary. You’ll be contacted if more information is needed or once a decision has been made.

Will I always receive treatment?

No. Treatment is only supplied if it’s safe and appropriate. If it’s not suitable, you’ll be advised on next steps.

How do I receive my treatment?

If approved, your prescription treatment will be delivered to your address in discreet packaging.