Cold & Flu

Cold and flu are common, exhausting struggles that many people face, especially during the winter months. Access the right treatments to ease your aches, clear your congestion, and help you recover safely.

How it works

Assessment

Takes roughly 5 Minutes

Answer some questions about your health concerns & symptoms

1

Treatment

We’ll only offer medications that are safe and suitable for you. You choose which one you’d like.

Connect with a provider 100% online, no appointment needed

2

Delivery

Discreet UK Mainland Delivery

Get your medication delivered directly, if prescribed

3

What is cold & flu?

Cold and flu are common respiratory infections caused by viruses that invade your nose, throat, and lungs. While they share similar traits, the flu is generally more intense and hits your body harder. When you catch these viruses, your immune system triggers inflammation to fight back, leading to a build-up of mucus, a swollen throat, and a spike in body temperature.

These infections are highly seasonal and strike people of all ages. While a cold might just slow you down for a few days, the flu can leave you bedbound and exhausted for a week or more.

Symptoms of cold & flu

Symptoms can appear gradually with a cold, but the flu often hits like a freight train. Common signs include a blocked or runny nose, sore throat, persistent cough, and sneezing. With the flu, you will likely also face a high fever ($38^{\circ}\text{C}$ or above), cold shivers, aching muscles, and deep fatigue.

Sometimes, these viral infections can lead to more serious complications like pneumonia or severe chest infections. If you experience sudden chest pain, find it difficult to breathe, start coughing up blood, or feel extremely confused and dizzy, you must seek urgent medical help immediately.

What triggers cold & flu?

The "trigger" for a cold or flu is always a virus, but how it enters your system depends on your environment and daily interactions. These viruses are masters of travel, spreading through tiny droplets in the air or lingering on surfaces.

Common ways you catch a cold or flu include breathing in droplets from someone’s cough or sneeze, touching contaminated surfaces like door handles or handrails and then touching your face, and spending long periods in crowded, poorly ventilated indoor spaces during the winter months.

Managing cold & flu and using treatments

There is no "cure" that kills the cold or flu virus instantly, your immune system has to do the heavy lifting. However, you can manage the symptoms and make the recovery much more bearable with a solid treatment routine. The secret to getting back on your feet is staying hydrated, resting, and using the right medications to mask the pain.

Most plans to fight cold and flu rely on two main types of pharmacy treatments:

First, you use analgesics and antipyretics (like paracetamol or ibuprofen). These dive in to block pain signals and tell your brain to turn down the heat, helping to break a fever and soothe those deep muscle aches.

Second, you use decongestants. These come as sprays or tablets and work by narrowing the swollen blood vessels in your nose. This opens up your airways, drains the pressure from your sinuses, and allows you to breathe clearly again.

*Subject to pharmacist approval.

To start treatment, you’ll complete a short online consultation so our pharmacists can understand your needs. A pharmacist will review your answers and confirm if treatment is suitable.

If approved, you can request ongoing supplies through follow-up online check-ins. We review each request to make sure the medicine remains safe and appropriate for you.

What is the online clinic?

The online clinic lets you request prescription treatments through a secure online consultation. A clinician reviews your information and decides if treatment is suitable.

How does the online consultation work?

You complete a short questionnaire about your health, symptoms, and any medicines you take. There’s no live appointment. A clinician reviews your answers and follows up if needed.

Do I need to speak to someone on a call or video?

No. The service is asynchronous, meaning your consultation is reviewed without a live call. This lets you complete it at a time that suits you.

Who reviews my consultation?

Your consultation is reviewed by a qualified pharmacist following clinical guidelines.

How long does it take to get a decision?

Review times can vary. You’ll be contacted if more information is needed or once a decision has been made.

Will I always receive treatment?

No. Treatment is only supplied if it’s safe and appropriate. If it’s not suitable, you’ll be advised on next steps.

How do I receive my treatment?

If approved, your prescription treatment will be delivered to your address in discreet packaging.