Ear Infections

Infections are common and often straightforward to treat. Our online consultation offers a discreet way to check your symptoms and access treatment if appropriate.

How it works

Assessment

Takes roughly 5 Minutes

Answer some questions about your health concerns & symptoms

1

Treatment

We’ll only offer medications that are safe and suitable for you. You choose which one you’d like.

Connect with a provider 100% online, no appointment needed

2

Delivery

Discreet UK Mainland Delivery

Get your medication delivered directly, if prescribed

3

What is an ear infection?

An ear infection strikes when bugs—bacteria or viruses—trap themselves inside your ear canal or deep behind your eardrum. They breed, and the tissue swells. The ache might start dull, but it quickly grows sharp and heavy. In many cases, a short course of prescription drops or pills kills the bug, breaks the swelling, and clears the block to bring your hearing back to normal.

How long does an earache last?

A mild ache might clear out on its own within three days as your body fights it off. But if the throbbing holds on past three days, or if the pain spikes harder and keeps you awake, you must stop waiting. You need the right medicine to break the infection and stop the pain.

What causes ear infections?

They usually hit when water, sweat, or dirt pushes into your ear canal and gets stuck. Bugs breed in this dark, damp space. We often call this "swimmer's ear."

You can also catch an infection deep behind your eardrum when a heavy head cold or flu blocks your tubes and traps fluid inside. Children catch these deep infections often because their ear tubes run flat and narrow, making it hard for the trapped fluid to drain away.

What are the symptoms of an ear infection?

The signs hit hard and fast. You will likely feel:

  • A sharp, throbbing ache deep inside the ear
  • A heavy feeling of fullness or trapped pressure
  • A harsh itch or dry, flaky skin in the ear canal
  • Fluid or pus leaking onto your pillow
  • Muffled sounds, as if you hear the world through water

Treatment for ear infections

You must fight the pain first. Swallow over-the-counter painkillers like paracetamol or ibuprofen to blunt the sharp ache and drive down the heat of a fever.

If the pain stays, you need stronger treatment. For an outer ear infection, our pharmacists can prescribe strong ear drops holding antibiotics to kill the bug and steroids to shrink the swollen skin. If the infection hides deep behind the eardrum where drops cannot reach, you might need antibiotic pills to hunt the bug from the inside out.

How is an ear infection diagnosed?

A clinician usually finds the infection by looking straight into your ear canal with a lighted tool called an otoscope. They check for angry, red skin, pools of fluid, or a bulging eardrum. However, if you know the signs well and the symptoms sit clearly on the outside, our clinicians can often assess your pain online, check your health history, and send the right drops straight to your door.

*Subject to pharmacist approval.

To start treatment, you’ll complete a short online consultation so our pharmacists can understand your needs. A pharmacist will review your answers and confirm if treatment is suitable.

If approved, you can request ongoing supplies through follow-up online check-ins. We review each request to make sure the medicine remains safe and appropriate for you.

What is the online clinic?

The online clinic lets you request prescription treatments through a secure online consultation. A clinician reviews your information and decides if treatment is suitable.

How does the online consultation work?

You complete a short questionnaire about your health, symptoms, and any medicines you take. There’s no live appointment. A clinician reviews your answers and follows up if needed.

Do I need to speak to someone on a call or video?

No. The service is asynchronous, meaning your consultation is reviewed without a live call. This lets you complete it at a time that suits you.

Who reviews my consultation?

Your consultation is reviewed by a qualified pharmacist following clinical guidelines.

How long does it take to get a decision?

Review times can vary. You’ll be contacted if more information is needed or once a decision has been made.

Will I always receive treatment?

No. Treatment is only supplied if it’s safe and appropriate. If it’s not suitable, you’ll be advised on next steps.

How do I receive my treatment?

If approved, your prescription treatment will be delivered to your address in discreet packaging.